Any questions, please feel free to contact our customer service:
1.What kind of payment do you accept?
We accept Visa, Mastercard, Western Union, Moneygram, and T/T. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction, and damage. we are not in a position to access any information about your credit card.
2.Why is my payment declined?
a. Check the information you filled in while paying. b.Check whether there is enough money on your card. c.Cards with low credits will be declined. d.Using the wrong card which we can not accept.
3.What to do after my declined payment?
a. Contact your bank to process your next order, and try it again. b.Change another card to pay. c.Change another paying method such as western union/moneygram.
4.Does the product come with the original box?
All products are shipped with original dust bags and original signature boxes.
5.When can I expect my shipment?
The warehouse workers in our company need 48 hours to prepare and pack the goods for you. If there is some delay and a special situation, our customer service will email you. Our customer service will email you a tracking number once the tracking number is offered by the delivery company.
6.What carrier do you use for my package and how long for shipping?
a.Shipping time: several days to most countries. b.Express delivery with tracking number: DHL, EMS, UPS, FedEx, UPS, and so on. c.Free ems shipping on all orders. Accept dropship.
7.Do I need to pay the duty fee?
Customers from Europe or other countries often worry about the taxes. Our factory ships packages as gifts, free delivery, and no tax.
8.Can I pay extra money to ship the orders overnight?
All the international delivery companies can not make overnight shipping happen so far. So please order a few days earlier before your big event comes.
9.Will you send us junk mails if we leave you an email?
We promise we never send our customers junk email and always keep customers' information a secret.
10.When will I get my email replied to?
Our customer service tries our best to reply to your emails within 24 hours on business days. And we also offer live chat online. If it is an urgent order, you can give us a phone call.